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Support Centre

An archive of our articles on a range of topics

Managing your mailbox size

We are often asked to assist in resolving issues around full mailboxes.  Our webmail service, Surgeweb, contains all of the tools that you need to investigate and resolve these questions at your convenience.  Before we dig into Surgeweb, let's lay a foundations that...

Email server settings

The following server settings apply to all email addresses ending @virtual.net.au as well as to the majority of email services provided as part of our Virtual Computers web hosting services. Incoming mail server: mail.virtual.net.au This server supports the following...

Someone says they hacked my email – What do I do?

This article has been prompted by a recent spate of emails received by our clients.  They're also being received by customers of other ISPs.  The emails include the recipient's email address and a password, along with common claims such as:   Your mailbox was...

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