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As part of our service upgrades announced in late January, email and MY ACCOUNT services were disrupted in the early morning of 11 March. Due to some unforeseen problems, the service upgrades planned were unsuccessful on this occasion. Further work will be undertaken during the afternoon of 11 March, with a view to completing planned email service upgrades as soon as possible. In the meantime, our service continues to operate as before. A small amount of email which was received by our servers between approximately 12:45 AM and 6:45 AM is currently not available for downloading or viewing. The email is safe, however, and we are working hard to make it available to you as quickly as possible. If you believe that you may be missing something urgent, please let us know. Further work on the email server is likely to take place over the next 1-2 days, and disruptions to service between Midnight - 6AM are possible. The upgrade to the MY ACCOUNT service is now likely to take place around March 18, and the original application remains available until then. We apologise for any inconvenience caused, and assure you of our attention if you require assistance. Please call or email if you need help. |
