Our customers say...

" Virtual Access provides an efficient, prompt, professional service with the best choice of broadband plans and with easy access to friendly, competent staff. "


Mail server SSL/security errors Print

We wish to advise clients that we are currently experiencing some difficulty with encrypted (SSL) connections to our email server mail.virtual.net.au.  This is due to the recent changes to SSL certificates by issuing authorities and a suspected compatibility problem with the version of our email server software that we are currently running.


As an interim measure, the mail server is currently using a "self-signed" certificate, which may cause your email program (or web browser, if using webmail) to advise you of a security risk.  In these circumstances, there is no need for concern, and you may proceed by accepting the new certificate.


We are currently working on upgrading the email server software which we expect will resolve the underlying issue.  In the meantime, we thank you for your patience. 


Update: As of 8:50 AM, 22 Oct, this issue is now resolved.  SSL services are now functioning normally once more.  Thank you for your patience. 

Billing system changes Print

Virtual Access is in the process of implementing new billing software.  While some customers have been receiving invoices from the new system for a few months now, most of you will see the new format for the first time this month.  We hope that you find it easier to understand.


Due to the changes to our billing platform, "My Account" will be offline for the foreseeable future.  We invite you to call us on 1300 132351 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with any account related queries.