Email virus scanning disabled
Virtual Access would like to advise all customers that we have temporarily disabled virus scanning of email passing through our server. As a result, there is an increased risk of viruses or other malicious email content being received via email at this time. We ask that all customers take extra care when opening emails as a result.
The decision to disable the virus scanner was taken because a recent update to it has resulted in a small but significant number of false positive detections. To allevitate the problem of legitimate email being blocked incorrectly, and minimise the resulting inconvenience, this unusual step was necessary.
We will regulraly re-enable the scanner for brief periods to determine when the problem is resolved. Once the false detections cease, we will re-enable the scanner and update this article.
We apologise for any inconvenience.